I am an experienced trainer and instructional designer with a passion for developing and empowering people.
My Instructional Design Philosophy
I believe it is my responsibility to give learners the opportunity to engage in the learning experience - failure to do so will result in unsuccessful knowledge transfer. I understand that learning follows energy so whether I am developing an instructor-led-training session or an e-learning module I look for ways to engage the learner through reflection, interaction, discussion, and practice.
I view the analysis, design, and development phases of instructional design as iterative and collaborative processes. Clarifying expectations, enhancing understanding, and creating alignment with stakeholders and SMEs on the front end improves delivery speed and greatly reduces costly changes down the road.
My Leadership Philosophy
I follow a blended approach to leadership that combines aspects of servant- and transformational-leadership. I believe a leader should seek to empower and those they lead by providing development opportunities, allowing them to find their own solution to a given situation, and removing barriers that stand in their way.
A leader must inspire those they lead to take the next steps in reaching the vision and fulfilling the mission of the organization. Finally, a leader must communicate, advocate, and celebrate their team members' thoughts, questions, insights, and accomplishments to those who have no other avenue by which to hear their voice.
Keep Moving Forward
Whether running a race, figuring out a challenging problem, or just living life, I live my life by this motto. It is only through continual forward progress that we reach our goals, make new discoveries, realize continuous improvement, and continue to make a positive difference in this world.
I created these digital badges during my first foray into incorporating elements of gamification into my learning while working for American National Insurance.
Here are a few course interactions I have developed. Please check back to see new interactions from time to time.
This is a simple course template I created to expedite course creation. A version of this template is used by my entire team and is accompanied with the configuration files to maintain compliance with corporate branding color guidelines.
These are a few of my earlier videos that demonstrate technical training and communication. Email Retention End User Training Password Recovery Setup End User Training Technical Support Representative Training
This is a sample of job aids I've created to help me and others be more effective in our day-to-day activities. Many of these are listed in other categories as well but are included here as they apply across job roles and responsibilities.
These are job aids I created to assist call center representatives provide excellent technical support.
These are tools and presentations I created for a leadership development program.
These are tools and presentations I created to assist in employee onboarding, team building, and development.
These are samples of course standardization and alignment with corporate branding.